0800 304 7444 enquiries@coretek.co.uk

IT Support and Services.

Our comprehensive IT support services are designed to save you the time and money of IT disruption by having an experienced team on call ready to help whenever you need us.

0800 304 7444     enquiries@coretek.co.uk

0800 304 7444  

  enquiries@coretek.co.uk

IT Support with a more personal touch

We believe in providing a more personal and attentive service to your support needs, with a single point of contact to discuss, manage and implement your IT requirements, gives you consistency and helps build trust.

This personal service is a keystone of our philosophy. Our highly qualified and experienced support team, will get to know you and your systems in depth, with the very best levels of support and guidance.

We belive our IT support package is the most comprehensive around, that’s why we’re trusted by local businesses in Hampshire right up to internationally established brands all rely on Coretek for thier IT support and services.

Book a Free IT Consultation

We’ll analyse your existing IT set up along with your business needs and provide you with a visual map of your existing IT network and our recommended solution

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Unlimited
remote support

Say goodbye to hidden charges and getting charged for every call. Pay one flat fee and unlimited remote support is included. You can call on the experience of our entire ITIL ServiceDesk team anytime you need us for less than you would pay for a single full-time technician.

Full asset management

All assets purchased through us are recorded and managed on your behalf, removing the hassle of having to worry about warranty expiry dates or when devices need to be replaced.

Dedicated consultant

You will be designated one of our highly knowledgeable IT consultants who will help develop your IT systems to align with your business goals. They will meet with you every 3 to 6 months to ensure that you continue to receive exceptional customer service and to check your IT vision is on track.

Our IT support service

Access your desktop and files across the globe with our robust, secure and easy to use remote access solution. This can be accessed from any machine and is fully encrypted. This solution can scale to support any number of users and provides a solid foundation for remote working activities.

As well as our industry-leading monitoring software that watches your systems as you sleep, we also carry out regular checks on all areas of your IT. These system checks cover all areas required to keep your IT systems running reliably and efficiently including backups, antivirus and hardware.

We send out a monthly systems summary report and a yearly budget report to keep you fully informed – both written in plain English with no technical jargon.

By structuring our IT team into dedicated roles and by training them to high standards our engineers can understand and fix issues quickly. Our management team ensure ticket loads are balanced correctly, resulting in an average fix time of approx. 2 hours and 30 minutes across all IT support tickets.

Don't just take our word for it

 

 

“Coretek implemented Office 365 in an extremely professional and efficient manner. They guided us every step of the way and the success has led them to work with our group on further migrations across the EU.”

 

 

Michaela Keene
Head of IT and Change Control at Asmodee Games

View full case study

IT support options to suit your needs

Our packages offer clients flexibility based on the level of support they need for their business.

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Comprehensive – Total IT Care Support

 

Our Total Care IT Support package is Coretek’s flagship product.

This includes unlimited support as standard and access to our highly experienced team, whenever you need us. We also offer flexible on-site support for any issues that cannot be resolved remotely.

In addition to our IT support, we also include a comprehensive range of managed IT services including proactively monitoring your systems and tracking your assets so you can outsource your IT headaches to the experts.

 

Flexible – Coretek Service Credits

 

For these clients, we have developed Coretek Service Credits, also known as CSCs. These are support hours that can be purchased in packs and used whenever support is needed.

This is a fantastic solution for smaller businesses and schools who want access to our outstanding support services but may not need the entire Total Care package. CSCs can be purchased in quantities as low as 12, providing great value for money.

 

Flexible –

On-Site-Support

 

All of our on-site support is covered under CSCs. This allows our clients to only purchase and pay for the on-site hours that they actually need and use.

Our on-site CSCs are completely flexible – meaning you can use them whenever a site visit is required. Every client has a designated primary technician to ensure you receive continuity of service and the reassurance that comes with a familiar face that knows you and your systems. You can also book in a regular fortnightly or monthly visit – it is completely up to you.

 

Total Care Support

+ On-Site CSCs =

Complete IT Support Cover

 

For clients who want the most complete level of IT support available, our on-site CSCs are designed to wrap around our Total Care package.

This provides an unbeatable level of support covering both on-site and unlimited remote support.

FREE YOURSELF FROM IT FRUSTRATION

Remember, your organisation is only as strong as its weakest link. Book in a free consultation with Coretek today to benefit from our 20 years of experience and ensure your IT systems are working in your favour. Includes an in-depth report with actionable next steps completely free.

Contact Coretek and relieve IT stress today!

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