More Effective IT Support for Portsmouth Businesses

Remove IT disruption and frustration so your team can focus on their best work.

0800 304 7444     enquiries@coretek.co.uk

0800 304 7444  

  enquiries@coretek.co.uk

Trusted local support, international pedigree

We know that dealing with ineffective IT systems can be extremely frustrating and can waste yours and your team’s time.

That’s why our IT support services are designed to get your issues resolved as quickly as possible.

Move from spending your time firefighting IT issues to having productive technology that helps your business achieve greater levels of success.

Unlike others, we truly are a local business, based in Hampshire and covering the Portsmouth area. Over the past two decades we’ve worked with household names across the globe without losing our local and personal level of service.

If you’re ready to move to more effective IT, get in touch with us today.

Book a Free IT Consultation

We’ll analyse your existing IT set up along with your business needs and provide you with a visual map of your existing IT network and our recommended solution

Unlimited
remote support

No more hidden charges or being charged for every call. With our unlimited remote support, you pay one single fee and can call us whenever you need. For less than the cost of a single full-time technician, you can utilise the experience of our entire ITIL ServiceDesk team anytime you need us.

Full asset management

Through us, all assets are recorded and managed on your behalf, so you won’t have to worry about warranty expiration dates or replacements.

Dedicated consultant

Our highly knowledgeable IT consultants will assist you in aligning your IT systems with your business objectives. Your IT vision will be reviewed every 3 to 6 months to ensure you continue to receive exceptional customer service.

Our IT support service

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Using our robust, secure, and easy-to-use remote access solution, you can access your desktop and files from anywhere. It is accessible from any machine and fully encrypted. This solution provides a solid foundation for remote working, which can scale up and down as you need.

As well as monitoring your systems while you sleep, we carry out regular checks on all areas of your IT. Backups, antivirus, and hardware are included in these system checks to keep your IT systems running smoothly.

In order to keep you informed, we send you a monthly systems summary report and a yearly budget report written in plain English.

Our IT team is structured into dedicated roles and trained to high standards, allowing our engineers to understand and resolve issues quickly. Our management team ensures ticket loads are balanced correctly, resulting in an average fix time of approx. 2 hours and 30 minutes across all IT support tickets.

Don't just take our word for it

 

 

“I have had the pleasure of working with the Coretek team under multiple companies and for well over a decade. Their trusted advice and implementation including moving to the cloud has paid dividends, allowing us to move to a bigger office, have staff working in multiple sites and helping to easily transition to home working under COVID.

 

It is reassuring to know they are always on hand for both supporting our staff and to provide consultancy in helping us plan our IT strategy. I would have no hesitation in recommending their services and look forward to continuing our excellent working relationship into the future.”

 

 

Nigel Newman

Director at Smith Newmans

IT support options to suit your needs

We offer a range of packages based on the level of support you require.

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Comprehensive – Total IT Care Support

 

Coretek’s flagship product is our Total Care IT Support package.

As standard, you will receive unlimited support and access to our highly experienced team at any time. For any issues that cannot be resolved remotely, we also provide flexible on-site support.

Our managed IT services include proactive monitoring of your systems and asset tracking, so you can relax by outsourcing your IT headaches to us.

 

Flexible – Coretek Service Credits

 

Coretek Service Credits, or CSCs, are our pay-as-you-go solution. These support hours can be purchased as and when support is required.

This solution is designed for smaller businesses and schools that require some support services but may not need the entire Total Care package. CSCs packages are great value for money, with our packages starting at 12 CSCs.

 

Flexible –

On-Site-Support

 

All of our on-site support is covered under CSCs. This allows our clients to only purchase and pay for the on-site hours that they actually need and use.

Our on-site CSCs are completely flexible – meaning you can use them whenever a site visit is required. Every client has a designated primary technician to ensure you receive continuity of service and the reassurance that comes with a familiar face that knows you and your systems. You can also book in a regular fortnightly or monthly visit – it is completely up to you.

 

Total Care Support

+ On-Site CSCs =

Complete IT Support Cover

 

Our on-site CSCs are made to fit around our Total Care package for clients that desire the highest level of IT assistance.

This offers an unrivalled degree of support, including on-site assistance and unlimited remote assistance.

IT Support in Portsmouth

Portsmouth is a historic city with a rich maritime heritage. It’s home to the iconic Spinnaker Tower, which offers panoramic views of the city and the Solent. Visitors can also explore the historic Portsmouth Dockyard, where Admiral Nelson’s flagship, HMS Victory, is preserved. For history buffs, The D-Day Story museum provides a fascinating insight into one of the most important events in World War II.

Coretek is proud to be a leading provider of IT support services in Portsmouth. We understand the unique challenges faced by businesses in this vibrant city and are based right here in Hampshire. We cover the whole of greater Portsmouth from the city centre to Southsea, Cosham, Hilsea and beyond.

Frequently Asked Questions

What do IT support services do?

IT support services, as the name suggests, involves supporting businesses with their IT environment. The aim is to provide expert support and ensure systems are running reliably and efficiently. The end result is more time for you to concentrate on running your business and achieving your business goals.

What's included in IT support?

IT support covers everything you need to resolve any IT issues and keep your IT systems running smoothly. From remote and on-site support, to regular systems checks, ongoing advice and asset management.

What are the different types of IT support?

There are various possible types of IT support. From on-site to remote support, break-fix, hardware support, software support and more. Coretek’s support revolves around managed IT services – which is a comprehensive solution managing all areas of your IT.

Need reliable IT support in Portsmouth? Contact Coretek today for a free consultation!

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